Subject of Use of Terms

This website (website) with the domain name WWW.TEMPUS.GR is the online sales store (hereinafter “Store”) of the company with the name “GOORGIOS CH. GLATSIS KASTELLO CO LP.” distinctive title of company “TEMPUS CASTELLO LP” and distinctive title of store “TEMPUS JEWELLERY”, VAT number 999567914, S.E. Registration number. 43757206000, with headquarters in Thessaloniki,7 Agia Sofias Street, 54623, tel. 2310252464 hereinafter “Company”. This text includes the terms of use of the electronic store (e-shop). Each contract through the e-shop is governed by the present conditions mentioned here as well as those, where appropriate, specifically agreed between the parties. Any other terms are expressly excluded. Without prejudice to good faith and user commercial ethics, abuse of right and the general provisions governing franchises, and the special provisions relating to sales concluded at a distance (where applicable), each user entering and using the services of e-shop is deemed to automatically consent to and unconditionally accept the following terms without exception. If a user does not agree with these terms, he must refrain from using the e-shop and from any transaction with it.

Rights, Obligations and Liability of the Parties: The e-shop may contain links to other websites owned by third parties or managed by third parties. The Company does not handle or control and therefore bears no responsibility for anything contained therein. Therefore, for any problem that occurs when visiting or using them, you should contact directly the legal representatives of the websites in question, who bear the relevant responsibility for their websites.

The e-shop may change the terms of use and will make every effort to indicate any changes to these terms with a notice on the home page. Users’ continued use of this website after the effective date of any changes to these Terms will be deemed to be users’ acceptance of those changes.

The Company is not responsible or liable for any damages (including damages for moral damages) resulting from failure to provide support services.

By using the Store, the user declares that he agrees that the use is at his own risk and acknowledges that, although the Company makes every effort to provide high quality services, it is not possible to guarantee that there will be no interruptions in the use or errors in store content. The photos of the goods are always indicative. The user may examine the goods in the Company’s physical stores, with the caveat that the availability of a code may differ from store to store.

The user of the Store (i.e. any person who uses the Store, with or without user rights, with or without a connection, as well as anyone who is legally responsible for the actions of a third party who uses it, e.g. the legal assistant or the legal guardian of a minor) declares that he is legally able to enter into a contract with the Company through the e-shop and to use the Store under the mentioned terms and conditions. Also, as long as the use of the Store is made after connecting to it with the User’s login details, he accepts that he is personally and financially responsible for every use of the Store, even if the use of the Store is made by others, e.g. persons residing with him. The registered user agrees to prohibit any use of the Store by minors, who use their account or their name.

Responsibility for the contents of the transactions rests exclusively with the user. The Company does not exercise any type of correction or intervention in the data transferred by the user, who must correctly fill in the fields in the online communication forms.

The user agrees and undertakes not to use the Store for:

  • Sending, publishing or transmitting in any way any content that is or can be considered for any reason unethical (offends morals) or illegal or, in general, offends, damages or damages the Company or any third party and their legal goods.
  • Sending, publishing or transmiting in any way any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by agreements confidentiality), as well as any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of a third party or contains malware intended to disrupt, damage, destroy or tamper with the operation of any software.
  • Any other intentional or unintentional violation of applicable law.
  • Any collection or storage of personal data about other users.

Conclusion of the contract: In order to enter into a contract with the Company (e.g. purchase of goods) through the Store, login to the e-shop (using “username” and “password”) is not required. During the purchase process, the user will be asked to login (if already registered) or to state the details to which the goods will be sent. If the user wishes, he can log in by declaring a password, and, thus, his details will be saved for future transactions or enter as a “guest” so in future transactions he will need to repeat the declaration of his details again. For registration, the required information is first name, last name, mailing address, contact phone number and e-mail. This information remains confidential, in accordance with what is detailed in the point here concerning personal data.

Orders are placed in writing online by filling in and sending the relevant form available in the Store. The contract is completed at the moment the user receives an update with the indication “Your order has been placed”. Other updates on the status of the order appear on the user’s screen and are sent by e-mail to the electronic contact address registered by the user. During the processing of each order, at a later stage from the “Your order has been placed” update, the stock availability of the ordered products is also confirmed. In the event that the availability or delivery time differs from that indicated on the product page, the user will receive relevant information.

Before sending the order, the user, in addition to the knowledge of the present terms, also receives knowledge of the following information:

  • The full details of the company with which it transacts,
  • The main characteristics of the goods ordered,
  • The total price of the goods, including VAT. and any other additional charge (fee, postage and any other expense,
  • The arrangement of payment and delivery,
  • The details with which the user can contact for any information or complaint, by phone at 2310252464 or by e-mail at [email protected] and that the Company, after examining the complaint, will contact the user as soon as possible possible,
  • That the user has the right of withdrawal in accordance with the conditions, the deadline and the procedures for exercising the right mentioned below (see also in the “Return Policy” field) and in accordance with what is applicable by law for distance sales and what is applicable to sales by visiting the physical store (different regulations apply in both cases).

Physical stores and the online store are two different “channels” of sales and even the same products sold in each channel may have a different price. The Company bears no responsibility and does not cover differences in the prices of products purchased from a physical store of the Company and the user subsequently discovered the existence of a lower price in the Store or vice versa.

Any product offers are valid while stocks last: The Company is not responsible for any errors in the characteristics, photos and prices of products listed in the Store and cannot ensure that there will be no errors for any reason when entering and/or updating the characteristics and/or price of a product. For this reason, in the context of good faith, if the user finds that a good is offered at an unusually low or high price in relation to its market value, before proceeding with the order, he must contact the Company by e-mail at [email protected] or by phone at 2310252464. The Company provides the possibility of receiving the goods by visiting the physical stores of the Company. The said order will be valid from the moment the user receives an informative e-mail or SMS about the dates of receipt of the order from the physical store and for as long as mentioned in said e-mail or SMS. If the user does not come to the store and pay the price, within the above-mentioned deadline, the order will be cancelled, the Company not being held responsible for this. If a user misuses this option (e.g., repeated order without receipt from the store), the Company may refuse the order.

 Pricing and Payment of the Price: Invoicing users can be done either by a retail receipt, which is given to the customer on delivery of the goods, or by invoice, if the user is a self-employed person or a commercial enterprise. For product shipments within Greece, the user can choose cash on delivery, bank account deposit, credit or debit card or PayPal as payment method. In the case of choosing the payment by cash on delivery, the user is obliged to pay the total amount to the post office or the courier employee who will present the package. Payment can be made in cash for amounts with a total value of 500 euros (including VAT) and by electronic payment methods (e.g., debit or credit card at the courier store where the collection is made) for amounts greater than 500 euros per receipt. In the case of selection by credit/debit card through the online store, a corresponding charge will be made to the user’s card account.

Transactions made by credit card through the Store will appear on the user’s credit card account with the reason “Tempus Castello LP”.

In the event that it is proven that a third party’s bank card has been fraudulently used without their fault, this charge may be canceled upon request to the Bank that issued the bank card, which must investigate the complaint. For this reason, any damaged third party is obliged as soon as it realizes that this event has occurred to inform the issuing Bank, so that it is canceled and its use by unauthorized persons is excluded. In both cases, a refund is made, only if the user decides to return the product in perfect condition within the 14-day period and in accordance with the conditions and return policy (see the relevant chapter). In cases of cash on delivery, the user receives a check, in cases of purchase via credit card, the card is credited, while for purchases via Paypal, the money will be credited to the user’s Paypal account.

Delivery of Goods and Transfer of Title & Risk: The goods can be sent to the place indicated by the user when filling out the order form. Shipping costs are free for shipping products within Greece and are charged to our Company in any case.

  • If the products are immediately available in our stores, they are packed with care, checked and shipped in two working days.
  • In case the product is available at our supplier, the delivery time can be increased by 3-5 working days. If for any reason a longer delay is expected, we will contact you immediately and inform you of the exact time period. From the day the products are delivered to the partner courier they are usually delivered within 1-5 days when delivered by courier and within 5-10 days when delivered by ordinary post.

Deliveries outside of Greece are made at the discretion of the Company by courier or by post at an additional charge to the customer and the time required varies depending on the country of dispatch.

The Company is not responsible for delays in performance (including delivery) due to circumstances beyond the Company’s fault or due to force majeure and therefore the Company is entitled to an extension of time for performance. If such force majeure events beyond the company’s control last longer than one month, the contract may be terminated by either party without compensation.

In any case of delivery delay beyond the time agreed upon, the user must request the Company to make the delivery within an additional period commensurate with the circumstances and only in the event that the goods are not delivered within this additional period, the user is entitled to terminate the contract. The above does not apply when delivery within the agreed deadline is important, taking into account all the special circumstances that related to the conclusion of the contract, or if the user has informed the Company, before the conclusion of the contract, that the delivery is required to be made in or until a certain date. In these cases, if the Company fails to deliver the goods at the time agreed with the user, the consumer is entitled to terminate the contract immediately. As soon as the contract is terminated and the goods are returned, the Company must return, without undue delay, the money that had been paid.

Ownership of the goods is transferred after full payment of the price. The risk of loss or damage to the goods is transferred to the user when he or a third party authorized by the customer for this purpose has acquired physical possession of the goods. However, the risk shall pass to the user upon delivery to a carrier, if the user has requested that the goods be transported by a carrier of his choice and this has not been offered by the Company.

Warranty: The Company sells items that are covered by a manufacturer’s guarantee of good operation for up to 2 years, from the acquisition of physical possession of the good if by its nature it performs a function (e.g., clockwork) or in the event that it does not perform a function, quality certification is provided characteristics.

After the warranty period, repair services are offered if possible, for the entire life of the product. The Company does not provide a guarantee, nor does it guarantee the suitability of any product sold for any particular purpose.

The manufacturer’s warranty covers the free repair of the goods (labor and spare parts) according to the terms set by the manufacturer (it does not provide for replacement if the free repair is possible and the current legislation (for more see the “warranty” section). Damage caused by normal use and damage from incorrect handling, force majeure and generally harmful external factors are not covered. The user bears the cost of transportation to and from our store or alternatively the repair site. The warranty is not valid in case of intervention by an unauthorized technician.

At the same time, the general terms of the civil code regarding a real defect or lack of agreed property (the agreed property must have been agreed upon in writing) also apply.

Right for cancellation, withdrawal and replacement: The user is able, by any means, to cancel an order exclusively made via the E-shop so that it will not be placed, on condition that the order has not already been placed (orders at the stage of “pending”, “in process”).

Moreover, our stores offer the option of change or return products (refund included) within 14 days from the day of delivery only for the products purchased via our E-shop or generally “distance” e.g., telephone selling and delivery to the customer”. The reason for the option of change or return products for purchases made “distance” is because no samples have been shown to the customers and photographs are not always accurate.

The option of return products can be made within 14 days from the day the goods were delivered and can be effective under the following terms:

  • The product must not have been used or altered, by any means (e.g., resizing of a piece of jewellery), must be in its package in the condition delivered (all new).
  • Any gift within the package must also be returned and in case there is a special label on it (Tempus Jewellery – Do Not Remove This Tag To Return), this must not be removed, either.
  • The customer wishing to return the product has to notify the store, mentioning the order number, which they have received via the E-shop as well as that they wish to return the order. Afterwards, they can bring the product to the store or send it by courier, withing 14 days (the customer is liable to any damage or loss of the product during shipping). In case the product is returned damaged or parts missing, the store holds the right to act on unilateral or partial setoff.
  • The warranty, instructions usage and receipt must be contained in the package.
  • The returned product must not be, at any extent, custom-personalized. Special orders or objects such as inscribed jewellery is not possible to be returned even if they have been purchased “distance”. Also, seasonal products cannot be returned, either (e.g., the New Year’s lucky charm).

Watches like smartwatches cannot be returned if they have been activated.

The right to return product within 14 days does not bear on whether there is a manufacturer’s warranty or not (see section “Warranty”).

As long as the aforementioned apply, the procedure for return is as follows: Once returned product is received, a detailed check will take place and the customer is notified by email for its approval as long as no problem arises when it comes to packaging and documentation.

In case the customer wishes another product (or credit), then they get notified as to its availability and it is shipped as soon as possible (a further new replacement or change to the good that replaces the returned one is not possible). If the product costs less than the original price, the difference is not returned in money but, it is credited for future purchase.

In the event of the customer desiring a refund, the procedure takes place within 14 days from the arrival day of the returned product to our store, as follows: The refund is carried out in the initial payment instrument, unless the payment method is cash on delivery.  In this case, the refund is carried out through bank deposit to the customer’s IBAN, which needs to be sent in [email protected] along with the bank details and account holder’s information. For security reasons, the holder or joint-holder needs to be the same person as appeared on the invoice/receipt.

The aforementioned apply, according to the law, merely to “distance sales”, namely orders placed via our E-shop, by phone or any means of written communication and been shipped to the user (even if the user did only the final pick up from the store).

In case of a purchase made from the store, the right to withdrawal within 14 days is not applicable, according to the law, but instead, only the articles of the Civil Code for actual defect or lack of agreed property. In the case of a purchase made from the store, the company provides customers, without being obliged by law, with the option of return products within 1-month period as long as they have been recorded as “gift to a third party” with a possible change, without alteration and no final warranty “activation” offered by manufacturers nor “finalization” or the selling has been made in the company’s ERP system.

On no condition is refund given for a product purchased from our stores, except for replacement according to the above.

The rights as to cancellation, withdrawal or replacement shall not be confused with the case of the purchased product not functioning according to operational standards as in this case it is covered for its warranty and the official manufacturing company is liable to it.

Privacy Policy: The company considers the protection of the personal data of those who visit our website extremely important. For this reason, it has taken the necessary actions to comply with all the rules for the protection of personal data We handle “personal data” in accordance with our Company’s statement on the protection of Personal Data as well as in accordance with European Legislation and any other applicable local legislation in relation to the storage, processing, access and transfer of personal data. The Tempus Castello EE website, on which the privacy policy (“the policy”) is always displayed and which asks you for any information, collects, maintains and secures such personal information in accordance with the above policy, as well as the applicable legislation and applicable regulations and directives.

This policy applies to personal information (as defined below) that you have provided yourself and through means of communication (such as websites, e-mail and other online tools) in which there is a link to this policy. This policy does not apply to personal information collected from off-line sources and communications, except where you have provided such personal information to us in writing. We only collect personal data about you if you choose to provide it to us. We do not share any personal data with third parties for their own commercial use, unless you have expressly given us permission to do so.

Personal information: You can visit our website without giving us any personal information. We may collect your personally identifiable information (such as name, address, telephone, e-mail address and other personal information) only if you choose to provide it to us.

Aggregate Information: In some cases, we also remove personally identifiable information from data you have transmitted to us and keep it in aggregate form. We may also combine this data with other information to create anonymous, aggregated statistical data (e.g., number of visitors, domain name of Internet service provider), which help us improve our products and services.  In addition, by using the Store, the user acknowledges that when entering into contracts through it, it is necessary to provide certain information related to Personal Data, which will be processed and incorporated into files, which have previously been notified to the competent Authority and for which the Company is designated as Processor. The Company does not collect Sensitive Personal Data (eg age), unless the user requests it for commercial reasons (eg ten-year age range, for the purpose of selecting a product intended for the specific age group).

The purpose of the collection and processing of Personal Data is to record the contractual relationship with the Company, control, improve and adapt to preferences and choices regarding goods and the sending by electronic or traditional means of administrative, technological, organizational and/or and commercial information about the Company. The user has the right to have, at any time, access to the file and to request the correction or deletion of any data concerning him.

The Company guarantees the confidentiality and security of Personal Data, however it may disclose to the competent Public Authorities Personal Data or any other information it possesses or is accessible through its systems, if this is dictated by any applicable provision of law. The user guarantees and is responsible for the truth, accuracy, validity, authenticity and relevance of the Personal Data that he communicates to the Company.

The Company, subject to the express consent of the user, provides the possibility for users to be informed about new goods available on the market and about other possible offers, by sending advertising – informative messages to their electronic or postal address or by telephone. In any case, the user may stop receiving advertising messages, at any time.

Your choices: You have various options regarding the use of our website. You may decide that you do not wish to send any personally identifiable information by not entering such information in any field on our website and by not using any available personalized service, if any. If you choose to submit your personal data, you have the right to view and correct or delete this data at any time by accessing your application. If you choose specific uses or communications, such as sending electronic newsletters, you will be able to unsubscribe at any time by following the instructions in each communication. If you decide to unsubscribe from a service or communication, we will ensure that your data is removed immediately, although we may ask you for additional information before we proceed with your request. As described below, if you wish to prevent the reception of cookies so that you cannot be recognized while browsing our websites, you can set your browser to refuse the reception of cookies or to notify you each time they are sent to you.

Security: Our store uses technology and security measures, rules and other procedures to protect your personal data from any unauthorized access, misuse, disclosure, loss or damage. To ensure the confidentiality of your data, also uses firewalls and password protection programs, in accordance with international market standards. It is, however, your responsibility to ensure that the computer you use is sufficiently secure and protected against dangerous software such as Trojans, viruses, etc. You should be aware that without adequate security measures (e.g. secure setting of your browser, updated anti-virus software, effective firewall, not using software from dubious sources, etc.) there is a risk that the data as well as the codes you use to protect access to your data from being disclosed to unauthorized people.

Links to other websites: Our website may contain links to a number of websites which may contain useful information for our visitors. This Privacy Statement does not apply to these websites, and we recommend that you visit them directly for their own privacy policy.

Minors Privacy Statement: Our website is intended for an adult audience. We do not collect personally identifiable information from anyone we know to be under the age of 18 without the prior verifiable consent of their legal guardian. Their legal representative has the right, upon  request, to see what information was provided by the minor and/or request its deletion.

Update of the privacy statement: From time to time our Store may revise the content of its online privacy statement. These changes will appear immediately on this page which we ask you to visit frequently. Your continued use of our website will indicate your consent to the use of the new information.

How to contact our Store: To ask us questions or if you would like our Store to change or modify your profile, please contact us in writing at the following address: Tempus Castello EE, Agia Sofias 7, P.C 54623 Thessaloniki.

Automatically Collected Information: Certain types of information are collected automatically, every time you come into contact with our websites as well as through certain electronic messages that we exchange. The automatic technologies we use may include, for example, web servers/IP addresses (web server log), cookies and web beacons.

Newsletters: The Company through its online store uses your e-mail address (e-mail), as long as you declare your consent through the special registration fields, for advertising its products and services. You retain the right to access your personal data held by Tempus Castello E.E. and to the details of your consent, in accordance with the provisions of EU Regulation 2016/679 and the relevant applicable National Law.

Newsletters are sent only by the company or by a company collaborating with Tempus Castello E.E. for this purpose, to the subscribers who choose to receive them and is fully technically compliant with the mailing regulations. Tempus Castello EE provides Newsletter subscribers with the ability to unsubscribe from the recipient list in a simple and easy way. When a subscriber chooses to be removed from the recipient lists, then their email is permanently deleted. The e-mails of subscribers to the Newsletter service are used exclusively for this purpose and for no other purpose. The newsletters that the public receive by subscribing to the mailing lists are the intellectual property of Tempus Castello EE. and are therefore protected by the relevant provisions of Greek legislation and international conventions. The company reserves the right not to register a person in the recipient lists or to delete them from them.

Intellectual property: All the contents of the Store are material intellectual property of the Company (or of third parties that cooperate with it or its suppliers and partners) and are protected by Greek and international legislation. Copying, reproduction and retransmission of the material is not permitted without the written permission of the Company. In particular, the copyright of the content of the Store, including, without limitation, all documents, files, texts, images, graphics, components and code contained therein as well as the general image of the Store, are intellectual and industrial property of the Store and are protected by the relevant provisions.

The Store authorizes users to print or use extracts or documents from this website (except for content owned by a third party and designated as such) for personal (non-commercial) use only, provided that any copy or extract of these documents or pages acquired retains all copyright. All Store logos and trademarks may not be used or reproduced without the Company’s prior written consent. All Store logos and trademarks may not be used or reproduced without the Company’s prior written consent. Unless otherwise specified, the copying for commercial purposes, or the reproduction of part of the contents of this website in any form, based on it and / or its content, or the integration into other websites, of the electronic retrieval systems, is prohibited. No link to the Store may be included on any other website without the prior written approval of the Company.

Limitation of liability: The online store has made every effort to depict the products it has as accurately as possible by displaying photos, descriptions and more specific comments. However, this website may contain errors (typographic, numerical and illustration). The store is not responsible for any technical problems that may occur to consumers. The does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information referred to or available on this website.

Industrial Property – Copyright :  The content of the website, the logo, the domain name, are the property of the company:

“AE TOYRISTIKON GEORGIKON EPICHEIRISEON GEORGIOS CH. GLAFTSIS CASTELLO AE AND SIA EE” , distinctive title of company “TEMPUS CASTELLO EE” and distinctive title of store “TEMPUS JEWELLERY”, VAT  999567914, S.A. GECR. 43757206000

Amendments to terms: The company and thus the website holds the right to change or update the transactions terms and conditions and is liable to update the present text for any change or addition to the terms.

Jurisdiction and applicable law: The use of the Store and any contract concluded through it is governed by Greek Law, in particular the legislation regulating matters related to electronic commerce, distance sales and consumer protection, and is subject to the exclusive jurisdiction of the courts of Thessaloniki, pursuant express extrapolation of jurisdiction. Anything from the above that subsequently becomes contrary to the applicable legislation, automatically ceases to be valid, without in any way affecting the validity of the remaining terms. If a competent court deems any term of the contract drawn up in accordance with the above to be invalid, then the rest of the contract is valid as usual.

The Company may transfer part or all of its obligations to a suitable third party who assumes its rights and obligations.

All notifications must be made in writing.

In case of using the store from abroad, the user is obliged to comply with the legislation of that country.